Returns & Refunds

1 No Refunds Policy

1UPTCG operates a strict all-sales-final policy. All purchases are non-refundable.

We do not issue refunds for any of the following:

• Change of mind or buyer's remorse
• Opened sealed product of any kind
• Graded cards that match the listed description, grade, and certification number
• Items purchased during any sale or promotional event
• Digital items, gift cards, or store credits
• Delays caused by shipping carriers
• Price differences after purchase

Please review all product details, photos, grades, and descriptions carefully before completing your purchase. If you have questions about a specific item, contact us before buying.

2 Limited Exceptions

We will only consider a resolution in the following situations — no exceptions beyond these:

• Wrong item received: You received a completely different item than what was listed and purchased
• Shipping damage: Item arrives visibly damaged due to carrier mishandling — must be reported within 48 hours of delivery with photo documentation
• Counterfeit graded card: The certification number on a graded slab does not verify on the official PSA, BGS, or CGC website

To report one of the above, email us within 48 hours of delivery with your order number and clear photos. Claims submitted after 48 hours will not be considered.

3 Graded Cards — No Returns

All graded cards are sold exactly as described with the specific grade, certification number, and card name listed. Grading is an objective, third-party assessment by PSA, BGS, or CGC.

We do not accept returns or issue refunds based on:

• Disagreement with the grade assigned by the grading company
• Personal opinion on card condition within the graded slab
• Market value fluctuations after purchase
• Centering or print quality concerns that are reflected in the assigned grade

All certification numbers can be verified on the grading company's official website prior to purchase. We encourage buyers to verify before completing their order.

4 Sealed Product — No Returns

All sealed product sold by 1UPTCG is verified factory-sealed at the time of listing and photographed before shipping.

Once a sealed product has been opened, it is ineligible for any return or refund under any circumstances. The nature of collectible sealed product means pack contents cannot be guaranteed and do not constitute grounds for a return.

If you receive a sealed product that appears visibly tampered with or damaged before opening, you must contact us within 48 hours of delivery with photos before opening the item. Opening the item forfeits any claim.

5 Questions Before You Buy?

We strongly encourage customers to reach out with any questions about a product before purchasing. Once an order is placed, our no-refund policy applies.